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Tuesday, July 12, 2011

Good Droid Corporate email and unknown error 0x90047

This is somewhat off my usual topics, but I wanted to post this in case it helps others.  It took me a couple of days and several phone calls to figure this out, I didn't find it posted clearly anywhere on the web.

This involves using "Good" enterprise email on a Motorola Droid2 Global with Verizon.

Yesterday I requested and was given good pin for installing corporate email on my droid global smartphone using the "Good" application.     It worked fine for one day then stopped.
      
There was an warning on install that i needed the enterprise data plan, i only had the personal unlimited email.   I called Verizon upgrade (ouch $15/mo), and it still did not begin working again.
      
I uninstalled Good and reinstalled the app to my phone.   Now when i re-enter the pin from yesterday, i get "unknown error 0x90047".    The re-install fails.

Apparently Verizon runs a program that catches people with the wrong plan daily, and puts your phone into this state.    I heard that this runs around 6am central time.  It borks your phone and deleting the app does not un-bork it.

I was able to fix it this after these steps.  I tried everything else anyone could think of, and this worked.

Called back verizon and requested that Feature code 73666 be added to my account. The rep of course had no idea what i was talking about, but i was firm and said my IT guy told me to do it, please search for the code and add it. He did so and it was a no charge feature as others have said.  I found this on posts on the web, my IT guy was clueless, but it was a workable white lie.

The phone still gave the same 0x90047 error, so I deleted the Good app, deleted all app data (that takes another click and i think this was key). Powered off the phone (heard that this is necessary to reset plan options).   Powered on, downloaded good, and re-entered my password. This time it worked!!   I did not have to get a new pin.

I've checked and email is both sent and received now.  Woot.  Now I can work 24/7, which will be bad for my blog.

Good luck if this happens to you!

9 comments:

  1. This seems to really address my problem. I am going through the same steps, but still getting the error.

    I am hoping that there is some time between setting the feature and activation, but that may be wishful thinking. In any case, this has gotten me further than anything else.

    Wayne (Droid-X)

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  2. I wonder if you ever got it working, again I think clicking the box to delete all application data before re-installing Good was what finally did the trick after all the Verizon stuff was set up.

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  3. deleted all app data (that takes another click and i think this was key).

    How did you do this step?

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  4. When you go to the manage applications and uninstall, there is a box to click to delete all data from that app. Make sure you do this because I think the verizon bork leaves behind a data file that prevents Good from working, still thinking you have the wrong data plan.

    Settings->Applications->Manage Applications->Good
    click the box that says Clear data and answer any questions that you are sure you want to delete all your data

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  5. Did you have to keep the $15 per month plan on your account to get this to work correctly?

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  6. I kept the higher corporate plan. I think if you try to back it out Verizon will send a code the next day that will knock you back out of service.

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  7. I'm trying to get that setup now with Chase and it's not easy. Here's what I learned today from Verizon: If you have the unlimited data plan, you CANNOT add corporate good mobile email. They will NOT allow this UNLESS you originally had good mobile previously. This means, you're out of luck if you have the unlimited data plan and won't be able to add this feature. You'll need to downgrade the plan to shared data.

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  8. It appears you might be able to work around this with a tablet and adding Good mobile messaging.

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  9. That is an unpleasant development. Verizon really wants to get us off the unlimited plan. Too bad, I have Good, corporate plan, and unlimited data. However that is because I'm grandfathered. I've been careful not to break that with contract changes.

    When I upgraded to a droid 4, I paid for the phone rather than switch to the limited plan. I calculated that it would pay for itself after 10 months to buy the phone rather than pay more for less data. I installed Good on it with no problems, in July 2012 and it has been running since.

    ReplyDelete